Refund policy

All Sales Are Final

All sales – both online and in person – are final at the time of purchase. Due to the unique nature of each design, we do not accept returns, exchanges, or cancellations. Please review all product photos, dimensions, material descriptions, and product care instructions before purchasing. If you have questions or need clarification for an item, please contact us before completing your purchase.

14-Day Workmanship Warranty

Every Make Believe Threads item includes a 14-day limited warranty against workmanship defects. This warranty begins on date of delivery.

What Is Covered

  • Defects in construction – seams, hardware, closure, or stitching that fails under normal use
  • Material defects present at the time of purchase

What Is Not Covered

Please note that all artisanal works carry the natural variations that come with handcrafted items. These are to be expected and do not affect the integrity or wear of the product.

  • Normal wear and tear
  • Damage caused by misuse, improper care, or accident
  • Damage caused by exposure to elements, including but not limited to, water, chemicals, or extreme conditions
  • Cosmetic changes that occur with normal use (e.g., natural patina of leather and/or cork, softening of bag structure, minor scuffs, etc.)
  • Any damage occurring more than 14 days from date of delivery
  • Any and all straps included in the purchase
  • Charms, flair, or other attachments that do not affect the functionality of the item
  • Branded merchandise and swag

How We Make It Right

If you find a flaw in workmanship within 14 days of delivery, please submit a warranty claim by contacting us. Note that we will not address any claims made after the 14-day warranty window.

  • Our preference is to repair the item. If this is not possible, a refund may be issued at our discretion.
  • We do not offer exchanges. As each item is unique there is no way to replace an item with an exact match. Further, to guarantee the unique nature of each make, a duplicated item will not be recreated.

Shipping Damage

We are not responsible for damage, delay, or product loss due to carrier mishandling. Please contact the carrier to file a claim with them directly. We recommend documenting any damage to your product upon receipt to facilitate your claim.

If you feel damage occurred due to a packaging issue on our part, please contact us directly. We pack every order with care and do our best to ensure safe transit, but as all of our items are one-of-a-kind, so is our packaging.

Questions

Sending a handcrafted item out into the world, we can only hope it will be as loved and cared for as it was here at home. If for any reason you feel something isn't right, please reach out to us. At Make Believe Threads, we understand no one is perfect and that human-made items will always carry the possibility of human errors.