Frequently Asked Questions
Do you ship outside of the United States?
No, we do not. As of 2025 we are ONLY shipping to the United States and have disabled shipping options to anywhere outside the USA. With shipping regulations and tariffs in flux, we have chosen to focus on our home region in order to provide the best quality service.
We consider this is a temporary solution and hope to offer international shipping in the future.
Who makes all this stuff?
Unless otherwise specified, all items are constructed by Rory Mullen (me). I'm an autistic ADHDer who lives in Southern California with my daughter and our a two rescue kitties.
Together with my daughter (Zoe) and my business partner (Tim), the three of us are the whole operation behind Make Believe Threads.
Where are you located?
All items are cut and sewn by me in my home in Oceanside, CA. I purchase materials from other artists and small business, many of whom also located in CA. The rest are scattered across the United States. A few of those vendors may source materials or hardware from outside the US.
Can I pick up my item instead of having it shipped?
In the future we plan to allow our local customers the option at check-out to have their item held for pick-up if we are vending at local market. This is not something that is currently available, but a feature we plan to add in the coming year.
What's the allergen situation in your work space?
All ready-to-ship items are made in my home where two cats roam freely. We are not a nut-free home and I have been known to fuel myself with a handful (or 8) of nuts while working on a project. Additionally, some handcrafted items may have nickel hardware. If you have allergies or concerns about any of these items, the safest choice would be to pass on making a purchase at this time.
Can I order a custom design?
I am not taking custom requests or commissions for the foreseeable future.
Why is there a discrepancy between what's available online and what's available in person at a show/market?
It's impossible for us to bring All. The. Things. to sell at markets. We carefully curate our makes to align with seasons, conventions, and any market constraints or themes, which means some items listed on our online shop are inevitable left behind. These listed items will still be available for purchase online until sold.
On the occasion I complete construction on new makes right before a market, we will sometimes bring them to sell in person before online listings are created. In those instances, if you see an item at market and it doesn't sell, it will eventually be available for purchase online, once the listing is ready.
Will you make more of an item that's already sold?
In order to guarantee the one-of-a-kind status of each of my creations, I will not replicated any previously sold design. This does not mean I won't make something similar, but will be different enough that the casual observer would immediately know they are not the same item.
I do on occasion make batch orders of exact items to donate to various organizations. These are specifically to help my community and are not available for individual sale from me.
How quickly do you ship orders?
My business partner, Tim, does the bulk of the packaging and shipping. When we receive your order he will take the necessary time to carefully prepare your items for safe travels. This may require 3-5 days from the date of your order (though very often less than that). This time frame excludes weekends, holidays, delivery carrier strikes, wildfires, asteroids, etc.
Can I return an item?
All sales are final.
I am human, however, and can make mistakes. If upon receipt you notice a defect in workmanship, please reach out to us immediately. I pride myself on the quality of craftsmanship, but mistakes happen.
Please read our Refund Policy for more information.